App / Casino
Your account data at niwana88 is collected for one purpose — to let you access the lobby, complete transactions via GoPay, ShopeePay, or QRIS, and get support when you need it. This policy explains what we collect, why we keep it, and the choices available to you where local law in Indonesia permits.
When you open an account with us, we collect the information you provide directly — your login credentials, contact details, and the payment method you use, whether that is GoPay, ShopeePay, or QRIS. We also collect data generated by your activity: pages visited, sessions started, and transactions completed through your wallet. This data is used to operate your account, process deposits and withdrawals through your chosen local payment rail, and respond to support requests you raise with our team. We do not sell your personal data to third parties. Where we share data with service partners — for example, payment processors who handle your GoPay or QRIS transaction — that sharing is limited to what is necessary to complete the service you requested. Partners are contractually required to handle your data only for the purpose we specify. Data retention follows the period required by applicable regulations in the regions where this service is available. You can request a record of what we hold on your account by contacting support. Availability of this service depends on local law and is accessible only where permitted in eligible regions.
Transaction records linked to your GoPay deposits or withdrawals are retained to support account reconciliation, dispute resolution, and any verification steps required. You can view your transaction history directly from the account dashboard after login.
Payment data associated with ShopeePay activity is processed by the relevant payment partner and retained in line with applicable retention rules. We receive a confirmation reference, not your full wallet credentials, to protect your payment account.
QRIS scan-based transactions generate a reference record on your account. This reference is used solely to match your deposit or withdrawal to your wallet and is not shared beyond the processing chain required to complete the transaction.
Login timestamps, device type, and session identifiers are collected to maintain account security. If we detect access from an unfamiliar device or location, we may ask you to verify your identity through the steps shown in your account settings page.
This policy applies specifically to data collected and processed through niwana88 and the services you access under this brand. It does not extend to third-party services you reach through links on this site, or to payment provider platforms you open separately. Each of those operates under its own terms.
All data collected when you register, log in, or update your account details falls within this policy. This includes your email address, contact information, and any verification steps completed on the niwana88 account page.
Deposits and withdrawals processed through GoPay, ShopeePay, or QRIS are covered here to the extent that niwana88 receives and stores a transaction reference. The payment provider's own data practices sit outside this policy.
Your browsing activity within the niwana88 lobby — including game sessions, support chats initiated on this site, and any preferences saved to your account — is covered by this policy and handled according to the terms described here.
External links, affiliated platforms, and payment provider apps you open independently are not governed by this policy. We recommend reviewing each provider's own privacy terms before sharing personal information with them directly.
You have a set of concrete actions available regarding the data we hold on your account. You can ask us to provide a copy of the personal information associated with your account, correct details that are out of date, or raise a question about how a specific piece of data is being used. These requests are handled by our support team and can be submitted through the contact channels listed on this page. If you want to update your registered email address or contact number, the first step is to log in and navigate to the account settings page — the fields and verification steps you need are shown there. For requests that go beyond a self-service change, such as asking us to review or remove data, reach out directly to our support team with your account details ready so we can locate your record promptly. Response times depend on the nature and volume of requests, but we acknowledge every submission.
Submit a data access request through our support channel and we will provide a summary of the personal data held on your account, including contact details and transaction references on file.
Login to your account and open the settings page to update contact information. For changes that require identity verification, follow the steps shown on that page and contact support if you encounter an issue.
If you have a question about how a specific piece of your data is used — for example, why a particular transaction reference is retained — send that question to our support team with your account ID included.
To request removal of your personal data, contact our support team directly. We will assess the request against our retention obligations and notify you of the outcome through the contact address on your account.
Questions about this policy, your data rights, or a specific account record can be directed to our support team. We handle privacy-related requests alongside general account support, and the same contact paths apply.
Open the live chat window from the niwana88 lobby after logging in to reach our support team directly. Have your account ID ready to help us locate your record quickly.
Send your privacy question or data request to our support email address shown in the account help section. Include your registered contact detail so we can match your message to your account.
The account settings and help section inside the niwana88 lobby contains step-by-step instructions for common requests, including updating your contact details and submitting a support ticket for data queries.
We use standard technical measures to protect the data associated with your account, including encrypted connections for login and transaction pages. Cookies on this site are used to maintain your session, remember your language preference, and support analytics that help us understand how the lobby is used — not to track you across other sites.
We keep account data for the period required by applicable local regulations. Once that period ends and your account is closed, personal data is removed from active systems according to the schedule required by the regulations governing eligible regions.
Session cookies are required for login to work. Analytics cookies are used in aggregate form only and do not identify you individually. You can review and manage cookie preferences through the settings available in your browser.
Access to your account data within our systems is restricted to staff who need it to handle your support request or process your transaction. Login activity is logged and unusual access patterns trigger a verification prompt shown in your account page.
If this policy changes in a way that affects how your data is used, we will notify you through the contact address on your account before the change takes effect. Questions about the current version can be sent to our support team at any time.
These are the questions we hear most often about this policy, your data, and the choices available to you.
We collect the details you provide at registration — your email address, contact number, and the payment method you link, such as GoPay or ShopeePay. We also record login activity and transaction references generated when you make a deposit or withdrawal through your account.
Yes. Submit a data access request through our support team with your account ID included. We will provide a summary of the personal information we hold, including contact details and transaction references currently on file for your account.
Log in and open the account settings page — the fields for updating your contact details and the verification steps required are shown there. If you run into a problem completing the update, contact our support team through live chat or email with your account details ready.
We share data only where necessary to complete a service you requested — for example, passing a transaction reference to the payment processor handling your GoPay or QRIS deposit. Partners are required to use that data only for the specified purpose and not to retain it beyond what is needed.
Retention periods follow the requirements of applicable regulations in the regions where this service is available. After your account is closed and the required period ends, personal data is removed from our active systems. You can ask our support team for details relevant to your account.
Reach our support team through the live chat window in the lobby after login, or send your question by email to the address listed in the account help section. Include your account ID so we can locate your record and respond to your concern promptly.